![]() Instead of thinking about and mentally rehearsing what you might say when the speaker is done, an active listener carefully considers the speaker’s words and commits the information to memory. This not only supports your ability to focus, but also helps ensure the speaker can see that you are focused and engaged. Unlike passive listening, which is the act of hearing a speaker without retaining their message, this highly valued interpersonal communication skill ensures you’re able to engage and later recall specific details without needing information repeated.Īctive listeners use verbal and non-verbal techniques to show and keep their attention on the speaker. Related: 10 Best Skills To Include on a Resume What is active listening?Īctive listening is the ability to focus completely on a speaker, understand their message, comprehend the information and respond thoughtfully. In this article, we discuss active listening skills, why they’re important and how you can improve your active listening skills. Developing this soft skill will help you build and maintain relationships,solve problems, improve processes and retain information, such as instructions, procedures and expectations. One of the most critical skills in effective communication is active listening. ![]() Paraphrase - Ask open-ended questions - Ask specific probing questions - Use short verbal affirmations - Display empathy - Share similar experiences - Recall previously shared information - Nod - Smile - Avoid distracting movements - Maintain eye contact ![]() Two people sit talking while working on laptop computers underneath a list with the title "Active Listening Skills To Practice" and these skills:
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